This morning, Jim text me.
I text him back.
He text me.
I text him and said ‘In car in 3 minutes if you want to call’
He text back ‘gimme 10’
I get in the car. He called in 10.
I get to work and do some stuff on Messenger and Text.
All of a sudden the wonderful Samsung S7 pile of crap I have – rebooted. (8:30am)
I have a black screen with a little blue light in the top left corner.
I get on Verizon’s website.
I get on chat.
After telling them I have tried to press the power/volume button/bottom button for the last hour, I asked “Please reboot my phone from Verizon.” (they used to)
Can you reboot by holding the power/volume button/bottom button?
(and you wonder why this condition has never been looked at River..too many non listening idiots out there)
Finally got to where they tell me since I got my phone in Aug of 2017, I could get $200 off an upgrade. OK. Pick a phone. $749.99 on sale for $699.99, with $200 off is $499.99 and $50 in my rewards brings it to $449.99. I decide on Red. We are just about ready to click purchase complete.
Verizon website gives me the message “Firefox cannot connect with this site.”
I go BACK to Verizon’s site. ‘Chat with us’
You need to sign in .
I proceed to do so.
(can any of you feel the frustration building?)
I get a new person. And I have to start all over. By now it’s been over 90 minutes. He’s gonna put notes on my account.
Verizon logs me off AGAIN. I do a ‘call me back phone call request.
I get yet ANOTHER person.
She is trying to sell me almost the same phone for $999.99. I told her no and went through the WHOLE spiel again because you remember, the LAST person put all the notes on my account while I waited.
When I told her no, this is the phone I wanted that was $749.99 on sale for $699.99 with my $200 upgrade credit made it $499.99 and my $50 reward money made it $449.99……*gasps for breath*
She sends me to someone else.
This guy gets my $749.99 on sale for $699.99 with my $200 upgrade credit made it $499.99 and my $50 reward money made it $449.99 …..
……for $250 and no $40 upgrade fee…
The phone will be here tomorrow.
In the meantime? I never did get to tech support for them to reboot the old phone so I could limp along till the new one comes tomorrow.
Verizon can really SUCK – you get that ONE guy that can redeem them….
…..for a little while….